Shipping policy

🚚 Shipping Policy – Valena Market

At Valena Market, we are committed to providing a reliable and efficient shipping experience for our customers.

📦 Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

🚚 Shipping Methods & Delivery Time

We offer standard shipping options within the United States. Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 1–3 business days

Delivery times may vary depending on the customer’s location and external factors such as carrier delays.

📍 Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. Valena Market is not responsible for delays or losses caused by incorrect or incomplete addresses.

💲 Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

📦 Order Tracking

Once an order is shipped, customers will receive a confirmation email with tracking information to monitor their delivery.

⚠️ Delays & Issues

While we strive to ensure timely delivery, Valena Market is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.

If a package is delayed, lost, or damaged during transit, customers should contact us so we can assist in resolving the issue with the carrier.

❗ Lost or Stolen Packages

Valena Market is not responsible for lost or stolen packages marked as “delivered” by the carrier. Customers are encouraged to contact the shipping carrier directly for further assistance.

📧 Contact Us

For any shipping-related questions or concerns, please contact us at:
📧 support@valenamarket.com